By purchasing wine from the “The Wine Waiter” website you will be accepting these terms and conditions. You will be submitting an order for the kinds and quantities of products you indicate in the order form when you click on the purchase confirmation button on the payment details page. We may change these from time to time by updating this page.


The promotion does not constitute an offer to sell the product described or any products at all. We will at all times adhere to any legal restrictions imposed on us in connection with the sale, and the offering for sale, of alcohol.

By clicking on the order form purchase confirmation button on the payment details page,
you will be submitting an order which will incorporate all these terms.

We reserve the right not to accept your order, in which case we will not have any further obligation to you.

We will notify you by email when your order is submitted to us. We will debit your account with the appropriate amount in full on receipt of your order. We will be deemed not to have accepted your order until we have

debited your account and despatched the goods. Any goods we are unable to deliver, for whatever reason,

we will credit your account for in full. Even if we accept your order, there will not be any agreement between

us if you are under the age of 18 years at the time you submit your order. The sale of the products will

occur at the place and the time that particular products are allocated to your order.

We may debit your account for more than the amount stated in the promotion to reflect any increase in the cost

of the products for reasons beyond our reasonable control - for example, because of increases in duty or taxation, or adverse currency fluctuations. Any increase in the price will be fair and proportionate.

By law we cannot sell wine to persons under 18. By making an order for alcoholic products on this site, you are promising to us that you are 18 years or older. We reserve the right to refuse delivery if we think that the recipient may be under 18. Where delivery requires a signature on receipt, the docket must be signed only by a person who is 18 or over.


We will not despatch the products until we have received cleared funds.

Delivery is not available on public holidays. We may deliver the products at any time during the day.

We may use an independent carrier. If there is no one to accept the delivery of your order a card will be

left by the carrier so you can arrange a delivery time, directly with the carrier. Ultimately, if the carrier is

unable to deliver your order it will be returned to us and you will be charged for it to be redespatched.

All wines are supplied in 75cl bottles and all spirits in 70cl bottles unless otherwise stated.

We reserve the right for any young wines (eight years old or less) for vintages to change periodically.

If it is a specific vintage that you require then please contact us for confirmation prior to ordering.


We will not have any responsibility or liability for the non-delivery of any products unless either

a) all of the products charged for are not delivered, or b) you give us full details

of the shortages within five working days of the part delivery.

Our total liability to you for the non-delivery of any products is limited to delivering the products to you within

10 days of your telling us about the non-delivery or, at our option, crediting your account with the value

of the products not delivered plus the delivery charge. We reserve the right to substitute a product

of equal or higher value in the event of supply difficulties. Vintages may vary from those shown.

Our total liability to you in respect of any substitute products which you have told us are not acceptable to you

is limited to crediting your account with the amount debited to your account in respect of the substitute

products. If the substitute goods are not of a similar kind, and of an equal or higher value, as those

described in the promotion we will also credit your account with the delivery charge.

We will not have any responsibility or liability in connection with any defects in the quality of the products unless you give us full details of the defects within seven days of when the defect ought to have been apparent to you.

Any returns must be notified to us within seven days and returned to us thereafter for credit.

All orders placed through our website (www.thewinewaiter.co.uk) will be processed

at our premises in Bakewell, Derbyshire. Full terms and conditions apply.

The Wine Waiter accepts no liability arising from errors (including typographical errors)

contained in, or any omissions from, this website. December 2017.

You must tell us about any problems by email at info@thewinewaiter.co.uk.


If you are placing an order for 48 bottles of wine or more please call our office on 01629 812 369.

The Wine Waiter does not accept any responsibility for late or non-delivery

of goods arising from incorrect delivery information being provided.