CONTACT US
SHIPPING
HELP

Address: The Wine Waiter
PO Box 7196, Bakewell,
Derbyshire DE45 9AJ

Phone: 01629 812 369

(Office hours Mon-Fri, 9am-6pm)

Email: info@thewinewaiter.co.uk

We dispatch orders on Thursdays

and Fridays. Orders will be delivered within seven days of

the order date. Full details here.

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© 2019 by The Wine Waiter

SHIPPING POLICY

From order date you will receive your order within seven to ten working days,

Standard delivery: £11.95

Free delivery: when you spend £100 or more within the mainland UK

 

We use the APC courier network who ship goods to all areas of mainland UK. 

For shipping to the Channel Islands, Isle of Wight, The Highlands,

Northern Ireland and all other off shore locations please contact us at 01629 812369.

Alternatively you can send us an e-mail via our contact page on the website and we will advise you accordingly.

We aim for all deliveries to be made within seven working days of receiving your order.

 

If for any reason this cannot be achieved we will notify you as soon as

possible and advise when delivery will be made and agree on any action to be taken.

A signature will be required on delivery of your goods. If there is no one available to sign for the order

a card will usually be left advising you of what action needs to be taken. This usually involves a

re-delivery of your order organised between yourself and the courier. 

We cannot be held liable for delays in your delivery due to a third party.

RETURN POLICY

Orders may be cancelled within 24 hours of placing your order.

 

A full refund will be offered provided the goods remain in good condition and that the request to

cancel is received in writing. You can tell us you want to cancel your order by emailing us at info@thewinewaiter.co.uk, or by phone on 01629 812369. Any cancelled order will be refunded

as soon as possible, usually within a week, but in any event within 30 days.

 

Delivery costs and arrangements for return of non-faulty goods is the responsibility of the buyer. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged.

FAULTY GOODS

In the rare event that you should wish to return all or part of your order due to a suspected faulty product the request to cancel must be made in writing to info@thewinewaiter.co.uk. In the case of a faulty product we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement

DELIVERY & RETURNS

Find out more about shipping, returns and our faulty goods policy

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